For all your orders in the context of this online offer Reefer Stuff is your contracting partner.
Deliveries from Reefer Stuff to the customer are carried out in accordance to the general terms and conditions outlined below. The customer agrees to honour these terms and conditions during the whole business relationship.
(1) Offers contained on the website represent a non-binding offer for the customer to purchase goods from Reefer Stuff.
(2) By filling out and sending an orderform, the customer makes a binding offer for the conclusion of a sale. The customer then by e-mail receives a confirmation that the order has been received. The order confirmation does not represent an acceptance of the offer but shall only acknowledge to the customer that their order was received by Reefer Stuff.
The contract is concluded when Reefer Stuff ships the ordered product to the customer and confirms the shipment (shipment confirmation) to the customer in a second e-mail.
(3) In case Reefer Stuff is unable to fulfil an order the customer will be notified immediately. If the order was already paid the customer will be reimbursed.
(1) Stock items will be shipped within the time limit specified on the product page. Normally, goods are shipped within a few days. Delivery times and terms of delivery shall only be binding if Reefer Stuff has expressively agreed to such in writing.
(2) Delivery is available to anywhere the postal service can deliver.
(3) Delivery shall be conducted by the Postal Service as choosen by Reefer Stuff. The customer has to pay a flat fee specified on the frontpage for shipping and handling.
(4) If delivery to the customer within given timeperiod is not possible Reefer Stuff shall inform the customer thereof and offer a full reimbursement of the order.
Are subject to change.
(1) Payment will be carried out according to the customer´s choice of either credit card, or other payment methods. Reefer Stuff reserves the right to limit the method of payment chosen by the customer depending on order value, shipment region or other objective criteria.
(3) Reefer Stuff is entitled to make use of the services of trustworthy third parties for the handling of the payment:
(1) Before payment of the goods has been made in full the goods remain property of Reefer Stuff.
(2) The customer is obliged to handle the product with care up to the transfer of ownership.
(1) Information, drawings, figures, technical data, specifications of weight, measurements and services, which are contained in brochures, catalogues, newsletters, ads or price lists only are of an informational nature. No responsibility is accepted by Reefer Stuff for the correctness of this information.
(2) As far as there is a defect in the goods which falls under warranty, the customer shall be entitled in the context of statutory regulations to demand supplementary performance, withdraw from the contract or a reduction in purchase price.
(3) The term of limitation for claims under warranty for the goods provided is two years starting from the receipt of such goods. If the customer is in business then the term of limitation is one year.
(1) Apart from that, liability on the part of Reefer Stuff follows statutory provisions, insofar as nothing else is determined in these general terms and conditions. Reefer Stuff only bears unlimited responsibility for damages, no matter what the legal ground, in the case of deliberate action and gross negligence. In addition, Reefer Stuff also bears unlimited responsibility for damages in cases of mild negligence resulting in loss of life, bodily harm or damage to health. In the case of mild negligence and breach of an essential contractual obligation (cardinal obligation) Reefer Stuff liability is limited to the payment of the foreseeable, typically occurring damage.
(2) As far as liability of Reefer Stuff is excluded or limited in these general terms and conditions then the same applies for personal liability for damages on the part of employees, representatives and agents of Reefer Stuff.
(1) If the customer is a consumer, they have the opportunity to withdraw from the contract concluded with Reefer Stuff within 14 days after receipt of the goods without giving reasons. Withdrawal may be carried out in writing (e.g. via letter, facsimile or e-mail) or by return of the goods to Reefer Stuff. The period of grace begins not earlier than the point at which the goods are received together with a copy of these instructions in writing (e.g. by letter, fax or e-mail). For compliance with the period of withdrawal the timely mailing of the withdrawal or return of the goods shall suffice.
Declaration of withdrawal or return of the goods shall be addressed to:
Canadian Affiliate Management Company
964 Village Drive
CL38 Bowen Island
BC Canada V0N1G0
via e-mail to: orders@Reefer Stuff.com
(3) Once the cancellation process has been completed and has come into effect, the customer is under an obligation to return the goods if the goods can be sent by parcel post. Articles which cannot be sent by post will be collected from the customer. The customer must bear the cost of returning the goods if the article supplied is in accordance with what was ordered and if the price of the articles to be returned does not exceed EUR 40 or if, in the event of the price of the article being higher, at the time of cancellation the customer had not paid in full or made a contractually abrade payment by instalments. In all other cases there is no charge for the return of the goods.
(4) In the case of a withdrawal from the contract, the customer shall be obliged to pay compensation for the deterioration of the product following commencement of intended use of the product. The customer has the opportunity to avoid this, if the product is only examined for its applicability and suitability. As far as nothing different has been agreed to in the above, the customer shall also be liable for any deterioration or accidental destruction of the product.
(5) The right of withdrawal from the contract exists irrespective of any claims of the customer for warranty as far as the goods show flaws (for this see § 8 Guarantee).
End of withdrawal instructions
When fulfilling the contract, we expressly reserve the right to deviate from the descriptions and information in our brochures, catalogues and other written and electronical documents with respect to material, colour, weight, measurements, design or other features, as far as these can be considered reasonable for the customer. Reasonable cause for change may result from fluctuations customary in trade and technical production processes.
Reefer Stuff uses personal data of the customer for appropriate purposes and according to statutory regulations. The personal data given (i.e. name, e-mail address, mailing address, bank details) for ordering products are used by Reefer Stuff for fulfilment and handling of the contract. This data is treated confidentially by Reefer Stuff and is not given to any third parties who are not part of the ordering, delivery and payment procedures. The customer shall be entitled to access information on the personal data which Reefer Stuff has saved about them free of charge. Moreover, they are entitled to the correction of incorrect data, and the blocking and deletion of their personal data, insofar as there is no legal obligation to retain such data.
(1) Place of fulfilment for all services is Canada and the place of jurisdiction is Canada
(2) If individual provisions of these general terms and conditions are ineffective or oppose the statutory regulations, the rest of the agreement remains unaffected
For inquiries: Canadian Affiliate Management Company 964 Village Drive, CL38 Bowen Island BC Canada V0N1G0
order@reefer stuff.com | 604.947.2553
© Copyright Reefer Stuff 2008
